Our store teams are the backbone of our organisation. They’re the people our customers have face-to-face dealings with, embodying the Carphone Warehouse ethos and making sure people walk out of our stores with the technology that’s just right for them.
At the top of this big network are our Retail Operations team. We have three Divisional Managers who each run one retail territory and are responsible for setting the strategy and vision within retail and ensure the delivery of the plan. Next are the Regional l Managers (RMs), who are responsible for how their regions perform and deliver against the territory plan. In the stores themselves are Branch Managers, who lead and motivate the team. Then there are Customer Consultants, who simplify the most complex products, and help customers make the right choice every time. And last but not least, our Geek Squad Agents who take all the mystery out of the latest techno-wizardry, so it’s not just eye-popping but effortlessly usable. They’re right at the heart of our customer experience. And they can look forward to prospects that are as special as they are.